Give your customers a place to find answers to common questions and trim support requests with a knowledge base.
Give customers a place to contact you. We provide a support form that forwards along any requests that come in.
Fieldhelp is free to use during setup. Once you're ready to take the knowledge base live, we charge a flat monthly fee.
Fieldhelp gets out of the way so you can quickly build a support website and get back to growing your business.
There's always those questions it feels like everyone asks, am I right? Turn those into topics and use your energy elsewhere.
Add as many topics as you'd like! You pay the same amount whether you have 10 topics or 1000 topics. (For your customer's sanity, please don't have 1000 topics)
Outside of the everyday elements you expect: headings, text, tables, images, and lists- we also allow you to embed videos and link to your other topics.
Sometimes you have a topic you only want certain people to see. Mark a topic as "hidden" and it won't appear in your knowledge base, only with the URL.
Organize your topics into categories. Categories make topics easier to find for your customer, and you!
Remember how we were telling you about all those topics you can add? The same thing applies to categories- there's no limit!
Make categories easier to find with the right icon. We have an incredible selection of icons to choose from.
You only pay for Fieldhelp when your support website is live.
Create an account and it's free to use the entire time you're building your support website. We'll only start charging you once your support website is live.
A customizable knowledge base
Unlimited topics and categories
A hosted support form
Pay when you're ready
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